Shipping & Returns
FREE SHIPPING WITHIN AUSTRALIA
We offer free shipping Australia wide via Australia Post.
We would like you to receive your Matcha as soon as possible therefore all orders through the website are dispatched daily from our headquarters in Melbourne (excluding weekends and public holidays).
For individual orders of our Ceremonial and Culinary Matcha we offer a flat rate of $5.00 (worldwide via Australia Post).
For multiple orders of our Ceremonial and Culinary Matcha, we offer a flat rate of $15.00 (worldwide via Australia Post).
As Matcha is a perishable good, we are unable to offer a refund or exchange on any purchases. For Matcha accessories, we will immediately replace or refund any broken, damaged or faulty items. To be eligible for a refund, we will require that you email us a photo of the defective item within 14 days of your delivery.
Any other issues can be discussed and resolved on a case by case basis. If you are unhappy with your purchase please contact hello@deliciouslymatcha to resolve.